Your right to choose

Still under warranty? You can still choose your workshop.

Since 1 July 2021, the Competition Commission's guidelines for the South African automotive aftermarket have set out your right to have your vehicle serviced where you choose — including at an independent workshop — while it is still under warranty.

Your choice of workshop

Manufacturers should not obstruct your choice of service provider, whether that is an approved dealer or an independent workshop.

Guideline 5.4.1

Your choice of parts

You may have original or suitable non-original spare parts fitted at a service provider of your choice during the in-warranty period.

Guideline 10.8.1

Your service record stays intact

Independent workshops are required to record in-warranty work in your service book, so your vehicle's service history stays complete and traceable.

Guideline 5.4.5

The honest caveat

These guidelines are not binding law, and they do not make a warranty untouchable. If work done by any independent workshop causes damage, the manufacturer may decline warranty cover for that specific failure — though the rest of your warranty remains enforceable. We record the work we do, and we will always tell you upfront where a repair carries risk.

Guidelines 1.1 and 5.4.8

Source: Competition Commission of South Africa — Guidelines for Competition in the South African Automotive Aftermarket, effective 1 July 2021.

This is general information, not legal advice. Warranty terms differ between manufacturers — check your own warranty documentation.

What about the work we do?

Warranty terms depend on the repair completed. Ask our team what applies to your vehicle. We record the work we carry out so your service history stays complete.

Still under warranty and not sure where you stand?

Phone the workshop and ask. We'll tell you straight, including where a repair carries risk.

012 335 0070 Book Your Car In

Monday – Friday 07:30 – 17:00 · 867 M5, Wonderboom South, Pretoria, 0084